Legal
Terms of Service
Please read these terms carefully before using our services. By accessing DEO, you agree to be bound by these terms.
14-day returns
Hassle-free returns on all eligible items.
Authenticity guaranteed
Every item verified before it ships.
Secure payments
PCI-DSS Level 1 certified processing.
International shipping
We ship to 38 countries worldwide.
Contents
Legal questions?
Our legal team is available to help with any questions about these terms.
legal@deo.comAgreement to Terms
By accessing or using the DEO website, mobile applications, or any of our services (collectively, the "Services"), you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree to these terms, please do not use our Services.
Eligibility
You must be at least 18 years of age to use our Services and make purchases. By using our Services, you represent and warrant that you meet this requirement and have the legal capacity to enter into binding contracts.
Changes to Terms
We reserve the right to modify these Terms at any time. We will provide notice of significant changes via email or a prominent notice on our website. Your continued use of the Services after such notice constitutes acceptance of the updated Terms.
Account Creation
To access certain features, you may create an account by providing accurate, current, and complete information. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.
Account Security
You agree to notify us immediately of any unauthorised use of your account or any other breach of security. DEO will not be liable for any loss or damage arising from your failure to safeguard your account credentials.
Prohibited Use
You may not use our Services for any unlawful purpose, to impersonate any person or entity, to transmit spam or unsolicited communications, to attempt to gain unauthorised access to our systems, or to interfere with the proper functioning of the Services.
Order Acceptance
All orders placed through our Services are subject to acceptance by DEO. We reserve the right to refuse or cancel any order at our discretion, including orders where we suspect fraudulent activity, pricing errors, or unavailability of stock.
Pricing & Availability
All prices are displayed in USD and are subject to change without notice. Product availability is not guaranteed until your order is confirmed. We make every effort to display accurate pricing, but errors may occur. If a pricing error affects your order, we will notify you and offer the option to proceed at the correct price or cancel.
Order Confirmation
An email confirmation does not constitute acceptance of your order. Acceptance occurs when we dispatch your item and send a shipping confirmation. Title and risk of loss pass to you upon delivery.
Cancellations
Orders may be cancelled within 2 hours of placement, provided they have not entered the fulfilment process. After this window, orders cannot be cancelled. Please contact us immediately if you need to cancel.
Accepted Payment Methods
We accept major credit and debit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, Google Pay, and bank transfers for orders above $10,000. All payment information is encrypted and processed by our PCI-DSS Level 1 certified payment partner.
Payment Security
DEO does not store your full payment card details on our servers. All payment processing is handled by Stripe, which maintains the highest level of PCI compliance. We use 3D Secure authentication where applicable.
Currency & Taxes
Prices are displayed in USD. For international orders, your bank or payment provider may charge currency conversion fees. Applicable taxes, duties, and import fees are the responsibility of the buyer and are not included in the listed price unless stated.
Failed Payments
If a payment fails, your order will be held for 24 hours while you resolve the issue. After this period, the order will be cancelled and items returned to inventory. For high-value orders, we may contact you directly to resolve payment issues.
Processing Times
Orders are processed within 1–2 business days. During peak periods (holidays, sales events), processing may take up to 3 business days. You will receive a shipping confirmation with tracking information once your order has been dispatched.
Shipping Options
We offer Standard (5–7 business days), Express (2–3 business days), and Overnight (next business day) shipping. International shipping typically takes 7–14 business days depending on destination and customs clearance.
Signature Requirement
For security reasons, all orders over $500 require a signature upon delivery. Please ensure someone is available to receive the package, or contact the carrier to arrange an alternative delivery arrangement.
Lost or Damaged Shipments
All shipments are insured. If your package is lost or arrives damaged, please contact us within 48 hours of the expected delivery date. We will file a claim with the carrier and arrange a replacement or refund.
Return Eligibility
Items may be returned within 14 days of delivery, provided they are in original, unworn condition with all original packaging, tags, certificates, and accessories. Items showing signs of wear, damage, or missing components will not be accepted.
Non-Returnable Items
The following items are not eligible for return: custom or personalised items, special orders, items purchased at a final sale discount greater than 30%, straps and bracelets that have been resized, and items without their original documentation.
Return Process
To initiate a return, contact our support team at returns@deo.com within the 14-day window. We will provide a prepaid return shipping label for domestic orders. International return shipping costs are the responsibility of the buyer unless the return is due to our error.
Refunds
Approved refunds are processed within 5–7 business days of receiving the returned item. Refunds are issued to the original payment method. Original shipping costs are non-refundable unless the return is due to our error or a defective product.
Authenticity Guarantee
Every timepiece sold by DEO undergoes a rigorous multi-point authentication process conducted by our certified master horologists. We guarantee that all products are 100% authentic and as described. In the rare event a product is found to be inauthentic, we will provide a full refund.
Pre-Owned Items
Pre-owned items are clearly labelled and their condition accurately described using our standardised grading system: Mint, Excellent, Very Good, and Good. Photographs provided reflect the actual condition of the item.
Warranty
New items include the manufacturer's original warranty. Pre-owned items carry a 12-month DEO warranty covering mechanical defects. Warranty does not cover cosmetic damage, water damage beyond the item's rated resistance, or damage from misuse.
DEO Content
All content on the DEO website — including text, images, graphics, logos, icons, audio clips, and software — is the property of DEO or its content suppliers and is protected by intellectual property laws. Unauthorised reproduction, distribution, or use is prohibited.
User Content
By submitting reviews, photos, or other content to our platform, you grant DEO a non-exclusive, royalty-free, worldwide licence to use, reproduce, and display such content in connection with our Services. You represent that you own or have the necessary rights to submit such content.
Trademark
The DEO name, logo, and all related names and marks are trademarks of DEO Inc. You may not use these marks without our prior written permission.
Restricted Actions
You agree not to: resell items purchased from DEO for commercial purposes without our written consent; use automated tools (bots, scrapers) to access our Services; attempt to gain unauthorised access to any part of the Services; transmit viruses or malicious code; engage in activities that could damage or overburden our infrastructure; or collect personal information about other users without their consent.
Review Integrity
You agree not to submit false, misleading, or incentivised reviews. All reviews must reflect genuine personal experiences. DEO reserves the right to remove reviews that violate these guidelines.
Disclaimer of Warranties
To the fullest extent permitted by law, DEO provides its Services "as is" without warranties of any kind, either express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, or non-infringement.
Liability Cap
To the maximum extent permitted by law, DEO's total liability to you for any claim arising from your use of the Services shall not exceed the amount you paid to DEO in the 12 months preceding the claim. In no event shall DEO be liable for indirect, incidental, consequential, or punitive damages.
Indemnification
You agree to indemnify and hold harmless DEO, its officers, directors, employees, and agents from any claims, losses, or damages — including legal fees — arising from your violation of these Terms or your use of the Services.
Governing Law
These Terms shall be governed by and construed in accordance with the laws of the State of New York, United States, without regard to its conflict of law provisions.
Dispute Resolution
Any dispute arising from or related to these Terms shall first be attempted to be resolved through good-faith negotiation. If unresolved within 30 days, disputes shall be submitted to binding arbitration in New York City under the rules of the American Arbitration Association.
Class Action Waiver
To the extent permitted by law, you waive any right to participate in a class action lawsuit or class-wide arbitration against DEO.
Legal Enquiries
For questions regarding these Terms of Service, please contact our legal team. We aim to respond to all enquiries within 5 business days.
Legal Email
legal@deo.comMailing Address
DEO Inc., Legal Dept.
123 Watch Street
New York, NY 10001
Response Time
Within 5 business days
Privacy Policy
How we handle your data
Learn how DEO collects, uses, and protects your personal information in accordance with global privacy laws.
Read PolicyReturns & Exchanges
Full returns guide
Detailed information about our 14-day return window, eligibility requirements, and how to initiate a return or exchange.
Contact SupportThese Terms of Service were last reviewed by our legal team on December 15, 2024. This document does not constitute legal advice. © 2026 DEO Inc. All rights reserved.